Medical Alert Pendant System Return Policy
Obtaining an RMA:
A Return Merchandise Authorization (RMA) number must be obtained before an order can be returned under any circumstances. Orders sent to Acadian Medical Alert Service without an RMA will be returned to sender. Please contact Acadian Medical Alert Customer Service at 1-877-315-2028 during the following business hours, Monday - Friday 8:00 am-5:00 pm , Central Standard Time to obtain an RMA number.
Once issued by Acadian Medical Alert Customer Service, the RMA number must be written prominently on the outside of the return shipment packaging. Failure to follow these instructions and any additional verbal directions issued by Acadian Medical Alert Customer Service will result in the rejection of the shipment by Acadian Medical Alert and return of the order to you.
Other Terms: Refusal of any ordered shipment voids all warranties. Shipping is nonrefundable.
All returned items must be undamaged, and able to be resold. Subscriber accounts will continue to be charged until all items are received by Acadian Medical Alert.
Revised 1/19/2010
How can we help you?
Our Medical Alert Customer Service Representatives can answer your questions about our Medical Alert Systems.
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Protection for Less than $1 a Day
- FREE Equipment (No purchase necessary)
- FREE Activation
- FREE Monitoring of Second user
- FREE Battery Replacement
- FREE Moving/Relocation Transfer
- FREE Lifetime Testing
- Customized Emergency Care Plan
- Caring, Compasionate Emergency Medical Dispatchers
- Easy 5 minute set up
- Pendant can be worn in any room of your home
- Water Resistant Pendant Transmitter
- Two-way voice communication with Emergency Response Monitoring Center
- Monitoring Center is UL-2050 Listed, "Five Diamond" certified and is designed to Department of Defense specifications
- Lifetime Warranty
- Battery backup in case of a power failure
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