Medical Alert Pendant System Warranty and Replacement Policy
Your Acadian Medical Alert and Medical Alert Pendants are manufactured to high and exacting specifications and are designed to provide you security and peace of mind for many years.
Rentals/Lease:
Rented products monitored by the Acadian Medical Alert Monitoring Center shall be covered with a limited lifetime warranty for the period they are so monitored. Acadian Medical Alert will replace any product which proves to be defective in a timely manner. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Acadian Medical Alert, is not covered by the warranty. Acadian Medical Alert shall have the right of final determination of the existence and cause of defect.
In order to obtain service under the warranty, the Renter must notify Acadian Medical Alert of any defects before the expiration of the warranty period. Upon return of any Acadian Medical Alert for repair or replacement, Renter shall obtain a Return Merchandise Authorization number from Acadian Medical Alert. Acadian Medical Alert shall pay all shipping charges for products returned to Acadian Medical Alert for warranty service and all shipping charges for the replacement product to the Renter.
Purchases: Acadian Medical Alert warrants, for a period of one year from the date of shipment to the original customer, that the products it sells are free from defects in material and workmanship . During the warranty period, Acadian Medical Alert will, at its option, either repair or replace products which prove to be defective. The repaired or replaced equipment is then warranted for 90 days or the balance of the initial warranty period, whichever is greater. One year warranty excludes all batteries which are warranted for a period of 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Acadian Medical Alert, is not covered by the warranty. Acadian Medical Alert shall have the right of final determination of the existence and cause of defect.
Products monitored by the Acadian Medical Alert Monitoring Center shall be covered with a limited lifetime warranty for the period they are so monitored. Limited lifetime warranty excludes all batteries which are warranted for a period of 90 days only. Limited lifetime warranty excludes all Medical Alert Pendants which are warranted for a period of one year only. Warranty does not cover service or repair due to accident, abuse, neglect, vandalism, theft, loss, lightning damage, use contrary to specifications or instructions, acts of God, or repair or modification by anyone other than Seller. Acadian Medical Alert shall have the right of final determination of the existence and cause of defect
In order to obtain service under the warranty, the Purchaser must notify Acadian Medical Alert of any defects before the expiration of the warranty period. Upon return of any Acadian Medical Alert for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Acadian Medical Alert and prepay any shipping charges for products returned to Acadian Medical Alert for warranty service and Acadian Medical Alert shall pay for return of the product to the Purchaser. In the event product is inoperable upon arrival, Acadian Medical Alert shall pay any shipping charges for products returned to Acadian Medical Alert for warranty service and Acadian Medical Alert shall pay for return of the product to the Purchaser.
The remedies provided herein are the Purchaser's sole and exclusive remedies. Acadian Medical Alert shall not be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability exceed the purchase price of the product. No agent, employee, or representative of Acadian Medical Alert or any other person is authorized to modify this warranty in any respect.
Medical Alert Pendants: Acadian Medical Alert warrants the Medical Alert Pendant for a period of one year. Product warranty can be determined by the serial number located on the label, on the back of the Medical Alert Pendant. Medical Alert Pendants with missing labels will not be replaced under the warranty.
In order to obtain service under the warranty, the Purchaser must notify Acadian Medical Alert of any defects before the expiration of the warranty period. Upon return of any Medical Alert Pendant for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Acadian Medical Alert and prepay any shipping charges for products returned to Acadian Medical Alert for warranty service and Acadian Medical Alert shall pay for return of the product to the Purchaser.
Damaged on Arrival:
In the unlikely event that your order is damaged during shipping, all claims for damage and shipping will be filed with the carrier by Acadian Medical Alert. If the order arrives damaged, Buyer MUST notify Acadian Medical Alert within 24 hours of the time of delivery, and not 24 hours of personally discovering the damage. If customer notifies us within 24 hours, Acadian Medical Alert will cover the cost of shipping out the replacement, as well as cover the cost of the prepaid return label for the return of the damaged item. If customer does not notify us within 24 hours, customer remains liable for all shipping costs associated in replacing, as well as returning the damaged item.
Acadian Medical Alert must file a claim directly with the carrier within 5 days of the delivery date, so it is imperative we are notified of any damage during transit immediately. We typically ask the customer to hold onto the damaged item and original packaging for up to 10 business days. If you do not retain all original packaging materials (i.e. box, peanuts, bubble wrap, etc) and the carrier rejects the claim, Acadian Medical Alert cannot replace your merchandise. Please help us in filing a claim on your behalf by retaining ALL materials per the carrier Claims Investigation requests.
Revised 1/19/2010
Acadian Medical Alert Customer Service Department. Toll free 1-877-315-2028
Business hours, Monday - Friday 8:00 am-5:00 pm , Central Standard Time, email oncall@acadian.com
How can we help you?
Our Medical Alert Customer Service Representatives can answer your questions about our Medical Alert Systems.
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Protection for Less than $1 a Day
- FREE Equipment (No purchase necessary)
- FREE Activation
- FREE Monitoring of Second user
- FREE Battery Replacement
- FREE Moving/Relocation Transfer
- FREE Lifetime Testing
- Customized Emergency Care Plan
- Caring, Compasionate Emergency Medical Dispatchers
- Easy 5 minute set up
- Pendant can be worn in any room of your home
- Water Resistant Pendant Transmitter
- Two-way voice communication with Emergency Response Monitoring Center
- Monitoring Center is UL-2050 Listed, "Five Diamond" certified and is designed to Department of Defense specifications
- Lifetime Warranty
- Battery backup in case of a power failure
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