Medical Alert Pendant System Refund Policy
30 Day Risk Free Trial:
Acadian Medical Alert proudly stands behind it's premiere Personal Emergency Response System service in the United States of America by offering you an Unconditional Guarantee, and a 30 -day risk free trial . Since Acadian Medical Alert is committed to our customer's total satisfaction, we guarantee that in the unlikely event that a customer is not 100% satisfied with the Acadian Medical Alert personal emergency response system, or the monitoring of the system , within 30 days of the order, Acadian Medical Alert will credit your account once the product(s) are returned to Acadian Medical Alert. All original packaging/warranty cards, etc must be included. Buyer must call the Acadian Medical Alert Customer Service at 1-877-315-2028 expressing a desire to return the order for a full-refund to our customer service center, and the return package must be postmarked within 30 days of placing the order.
Buyer remains responsible for all shipping costs from and to Acadian Medical Alert. Acadian Medical Alert will provide for return shipping, or buyer can use carrier of their choice. If Buyer chooses to select their carrier of choice, the item(s) must be insured with the carrier returning it to us. All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us. i.e. if you return an item to Acadian Medical Alert and Acadian Medical Alert never receives it, Acadian Medical Alert cannot refund you on it. Please insure all returns for your safety.) Acadian Medical Alert reserves the right to charge a replacement fee if the order is returned without it's original packaging, warranty card, instructions or is missing any parts it was originally sold with. Please call Acadian Medical Alert for a Return Merchandise Authorization (RMA) number at 1-877-315-2028. Modification of any item(s) voids this guarantee. After the 30-day risk free trial period, no refunds will be offered.
Refunds:
Applicable refunds typically issued within 30 days of the date Acadian Medical Alert equipment is received in our office. The Acadian Medical Alert equipment is inspected for missing items (original box, correct RJ11 phone cord, Medical Alert Pendant's, etc. ) as well as damages (i.e. phone cord chewed by a pet, liquid spilled into the Acadian Medical Alert, etc). Missing items and damages are deducted from applicable refunds.
Acadian Medical Alert customers paying with credit card will have a credit issued to the credit card used for the most current payment, if the credit is issued within 90 days of payment. If refund is issued after 90 days, a refund check will be issued. Acadian Medical Alert customers paying with an automatic withdrawal from checking account will be issued a check, which will be mailed to the address shown in our files as the person responsible for payment.
Annual and Quarterly Contract Cancellations:
Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a Contract Cancellation Fee and a monthly charge for the Acadian Medical Alert at the regular Monthly rate (currently $28.95 per month) until the Acadian Medical Alert is received in our office.
Revised 1/19/2010
Acadian Medical Alert Customer Service Department. Toll free 1-877-315-2028
Business hours, Monday - Friday 8:00 am-5:00 pm , Central Standard Time, email oncall@acadian.com
How can we help you?
Our Medical Alert Customer Service Representatives can answer your questions about our Medical Alert Systems.
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Protection for Less than $1 a Day
- FREE Equipment (No purchase necessary)
- FREE Activation
- FREE Monitoring of Second user
- FREE Battery Replacement
- FREE Moving/Relocation Transfer
- FREE Lifetime Testing
- Customized Emergency Care Plan
- Caring, Compasionate Emergency Medical Dispatchers
- Easy 5 minute set up
- Pendant can be worn in any room of your home
- Water Resistant Pendant Transmitter
- Two-way voice communication with Emergency Response Monitoring Center
- Monitoring Center is UL-2050 Listed, "Five Diamond" certified and is designed to Department of Defense specifications
- Lifetime Warranty
- Battery backup in case of a power failure
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