Medical Alert Pendant System Call Transcript
Acadian Monitoring Systems has Emergency Medical Dispatch certified operators. They can provide life support that can help someone provide CPR, the Heimlich maneuver, control bleeding, open an airway, or deliver a baby. Acadian takes pride in its redundant UL-2050 Listed and "Five Diamond" certified monitoring centers as well as its team of compassionate and caring professionals.
When a crisis occurs and your loved ones need help, the medical alert pendant and the emergency medical dispatcher on the other end of the line may be the only thing that can get the right help to your loved ones when it's needed.
Mr. Jones is not feeling well and is suffering from chest pain, headaches and dizziness. He decides to press his medical alert pendant. Kenny, one of the Acadian Medical Alert Service dispatchers, is connected immediately with Mr. Jones through the two-way voice Acadian Medical Alert System console.
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Kenny from Acadian Medical Alert Service
Hello Mr. Jones, this is Kenny from Acadian Medical Alert Service, are you alright?
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Mr. Jones
No. I'm not feeling well. I'm having chest pains with headaches and I am very dizzy.
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Kenny from Acadian Medical Alert Service
Ok Mr. Jones, try to stay calm, I will contact your emergency medical service and notify them of your situation. I am also calling your neighbor, Mr. Wilson, to come over and stay with you until EMS arrives.
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Mr. Jones
Ok...thank you.
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Kenny from Acadian Medical Alert Service
Mr. Wilson, this is Kenny with Acadian Medical Alert Service. Your neighbor, Mr. Jones's, medical alert service. He is having chest pains. I have already dispatched an ambulance. Could you please go and stay with him until the ambulance arrives?
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Mr. Wilson
Sure thing. I will go over right now.
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Kenny from Acadian Medical Alert Service
Mr. Jones, I just talked with your neighbor Mr. Wilson and he is on his way over to help until the ambulance arrives. I will also call your daughter and tell her what is going on. I will let her know which hospital you will be going to.
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Mr. Jones
Thank you Kenny. Tim Wilson is here now.
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Kenny from Acadian Medical Alert Service
Mr. Wilson, can you hear me?
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Mr. Wilson
Yes. I also hear the ambulance coming down the street.
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Kenny from Acadian Medical Alert Service
Thank you Mr. Wilson, I am going to call Mr. Jones's daughter.
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Kenny from Acadian Medical Alert Service
Mrs. Jones, this is Kenny with Acadian Medical Alert Service, your father's medical alert service.
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Mrs. Jones
Hello...oh my goodness Kenny, is my dad alright?
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Kenny from Acadian Medical Alert Service
Your father is having chest pains, headaches and dizziness. An ambulance is already on the way. I called Mr. Wilson, your father's neighbor, and he is with your dad now. The ambulance will be taking him to Memorial Hospital.
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Mrs. Jones
Thank you so much, Kenny, for your help. I'm leaving now to meet him at the hospital.
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Kenny from Acadian Medical Alert Service
Mr. Jones, I just talked with your daughter. She will meet you at the hospital.
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Mr. Jones
Thank you Kenny. The ambulance is here now.
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Kenny from Acadian Medical Alert Service
Your welcome Mr. Jones. Good Luck.
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Untitled Document
 "My mother has used your service for 4 years and pressed the button often. Every time she pressed the button she was always treated with great respect and prompt service. We still refer people to your great service."
Pat Taunton
Read more Medical Alert Pendants Testimonials
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Untitled Document
Living independently can be stressful for both you and your family. You don't want to give up the lifestyle you have are accustom to and your family grows increasing worried about your safety. The Medical Alert Pendant can help you live like you want and, at the same time, gives your family the peace of mind knowing that help is a push of a button away. Learn more about our Medical Alert Monitoring Centers
Ambulance
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Police
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Fire
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Family
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Friends
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Neighbors
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How can we help you?
Our Medical Alert Customer Service Representatives can answer your questions about our Medical Alert Systems.
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